CANCELLATION POLICY

Welcome to Arched x Aura Aesthetics, where beauty is approached with intention. This is a space where we slow down, breathe, and reconnect. My goal is to provide every guest with an elevated experience that nurtures confidence while honoring the mind, body, and soul. To ensure the best experience for all clients, please review the following policies. ⸻ Deposits A $30 non-refundable deposit is required for all services totaling $100 or more. Your deposit will be applied toward your final service balance and secures your reserved appointment time. ⸻ Cancellations & Rescheduling I kindly ask for a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments canceled with less than 24 hours’ notice may result in the forfeiture of your deposit. I understand that life happens, which is why one complimentary reschedule is permitted using your original deposit. Additional reschedules will require a new deposit. ⸻ No-Call / No-Show Policy Out of respect for my time and other clients waiting for appointments, any no-call/no-show appointment will be charged 50% of the scheduled service total. ⸻ Arrival Policy To help maintain a calm, intentional experience for every guest, clients are welcome to arrive up to 10 minutes before their scheduled appointment time. Please avoid arriving earlier than 10 minutes before your appointment, as I may be preparing the treatment room or finishing up with another client. Clients arriving more than 15 minutes late may need to have their appointment adjusted or rescheduled to avoid impacting the next guest. ⸻ Health & Comfort Please notify me before your appointment if you have any allergies, skin sensitivities, recent cosmetic procedures, or health concerns that may affect your service. Your safety and comfort are always my priority. ⸻ Refund Policy Due to the personalized nature of beauty services, refunds are not offered once a service has been completed. If you have any concerns, please reach out within 48 hours so I can review and address them appropriately. ⸻ A Note From Us At Arched x Aura Aesthetics, every appointment is more than a service it’s an experience. Thank you for respecting these policies, which allow me to provide intentional care, exceptional results, and a peaceful environment for every guest. With gratitude, ArchedxAura Aesthetics